Who are SSP?

SSP is the number one operator of food and beverage brands in travel locations worldwide. As The Food Travel Experts, it is the partner of choice at over 140 airports and over 250 rail stations around the globe.

The company’s reputation is founded on its ability to create the finest bars, cafés and restaurants in the travel sector. Its knowledge of the market is unrivalled. It stems from long experience, gained in over 60 years in the business, coupled with uniquely incisive consumer research. This provides it with the ability to consistently deliver the excellence its clients and customers deserve.

What do SSP do?

We are recognised as The Food Travel Experts because of the accumulated knowledge, experience and skills within SSP to operate food and beverage brands to the highest standard in travel locations. We deliver the best part of the journey for our customers by providing great food and drink, welcoming environments and exceptional service.

How many units do SSP UK have?

SSP’s heritage in the UK dates back over 60 years. It operates over 600 retail and catering outlets at 20 airports and 115 rail stations. In its portfolio are some of the best known brands in Great Britain, including M&S Simply Food, Starbucks and Burger King, as well as its own names such as Upper Crust and Millie’s Cookies.

How many SSP units are there in the world?

SSP is the number one operator of food and beverage brands in travel locations worldwide. As The Food Travel Experts, it is the partner of choice at over 140 airports and over 250 rail stations around the globe.

What brands do SSP have?

In the UK SSP operates the following main brands:

Beer House
Breadbox
Caffe Ritazza
Camden Food Co
Delice De France
Food Village
Mi Casa Burrito
Millie's Cookies
Nam-Po
Pasty Shop
Pumpkin
Upper Crust
Whistlestop
Yam Yam

Plus many other smaller brands across our UK estate.

What franchise brands do SSP have?

SSP UK operates restaurants at Centre Parcs resorts, at the Excel exhibition centre in London, the Dickens Inn in St Katherine’s Docks in London and many railway and airport retail catering and bars and pubs. SSP UK also franchise outlets including Burger King, KFC, M&S Simply Food, and Starbucks.

Are there any Franchise opportunities?

At the current time we are not offering franchising opportunities.

How do I get a job in an SSP unit?

We are delighted that you want to work with us, visit our careers site www.sspcareers.com/uk in order to checkout our current vacancies and apply directly.

What happens to my feedback?

We read all the feedback that you send to us and it will be used to help guide the developments and improvements we make as well as training for our colleagues . If you’re happy to be contacted by us we will aim to respond to you within 7 working days.

What are the prize draw terms and conditions?

Terms and Conditions can be found at: http://eatonthemove.com

How will I know if I have won?

The winner(s) will be informed via email (or other contact method) within two weeks of being drawn, and the names of winners will be available by email in tor SSP). The winners will need to supply their postal address within 3 weeks when requested in order to receive their prize. If a winner fails to claim his/her prize correctly within the allotted time, that prize will be revoked.

How do I find out about previous winners?

You can contact the Customer Care team on 020 7529 8369

I have left something behind in one of your units, how do I contact the store to find it?

Due to the large amount of stores we have it is not possible to list all of the contact details, you can log a question via the eatonthemove.com site or call the customer care team who will be happy to help

What are the opening hours for each unit?

All our opening hours differ and change depending on the location and landlord changes in operating times, please contact us and we will happily let you know

Where can I find contact information for a unit?

All unit contact is managed by the UK Customer Care team, please contact us on 020 7529 8369

Can I order from Millie’s Cookies online?

Yes! You can now order from Millie's Cookies by using this website: www.milliescookies.com/order-online/

Does Millie’s Cookies deliver?

Yes, please see www.milliescookies.com/order-online/ for details.

How long does it take for a Millie’s celebration cookie to be made?

We aim to make our giant personalised cookies in under 40 minutes, but at peak times this may take longer. If you don’t want to have to wait, you can order over the phone and collect your treats from your nearest store.

Do I have to order a Millie’s celebration cookie in advance?

Yes you will need to pre-order.

Are Millie's Cookies suitable for a halal diet?

Alcohol is used when making vanilla extract which is used in baking predominantly, and although the alcohol is evaporated and not present in the cookie when eaten, traces can be found in the recipe formulation.

Are Millie's Cookies suitable for a vegetarian diet?

All of our cookies are suitable for vegetarians. However, our red icing is not.

What design can I have on my celebration cookie?

You can have any design you wish, just ask our team members instore!

Do you have nutritional information for Millie's Cookies products?

We do, please visit our Millies Cookies website www.milliescookies.com

Does Millie’s Cookies support any charity appeals?

Yes we do, we support Cancer Research UK

Does Millie’s Cookies have any jobs available?

We’re always looking for passionate people to join our Millie’s team. Take a look at our careers page at http://www.sspcareers.com/uk/ and send us your CV.

How can I unsubscribe from Bitecard emails?

We're sorry to hear that, please contact us by asking a question at eatonthemove.comand we'll sort this for you.

I have moved, how do I change the details for my Bitecard?

Login via https://www.bitecard.co.uk/MyAccount/Login?ReturnUrl=/MyAccount/UpdateDetails and update your information

I have changed my name, how do I change the details for my Bitecard?

Login via https://www.bitecard.co.uk/MyAccount/Login?ReturnUrl=/MyAccount/UpdateDetails and update your information

I have changed my email address, how do I change the details for my Bitecard?

Login via https://www.bitecard.co.uk/MyAccount/Login?ReturnUrl=/MyAccount/UpdateDetails and update your information

I have lost my Bitecard, how do I get a replacement?

Login via https://www.bitecard.co.uk/MyAccount/Login?ReturnUrl=/MyAccount/RequestCard and request a replacement

I ordered my Bitecard but it hasn’t arrived

We're sorry to hear that, please contact us by asking a question at eatonthemove.com and we will look into this for you.

Where can I use my Bitecard?

Holders of a BITE Card are eligible for a discount off purchases of food, hot and cold drinks and alcoholic beverages when they present the BITE Card at any of the following branded outlets located at mainline UK railway stations: Burger King, Camden Food Co, Caffe Ritazza, Delice De France, Millies Cookies, Pumpkin Cafe, Nam-Po!, The Pasty Shop, Upper Crust and certain Bars at stations (check in-store for eligiability). Alcohol is sold at participating outlets during licensing hours only to customers aged 18 years or over.

What products can I get a discount on with my Bitecard?

The discount offer does not apply to the following product categories: confectionery, crisps, ice cream, newspapers, magazines, books, cigarettes, tobacco, telephone cards, The National Lottery and associated lottery products and such other product categories notified to BiTE Card holders from time to time. Please note that Burger King in Marylebone station is not part of the Scheme so the BiTE Card will not be accepted at this outlet. BiTE Card offers are not available in any shopping centre outlet operated by us and cannot be used in conjunction with any other offer.

Where should CNF enquiries for claims be directed ?

The following information is provided to assist in the identification of our Employer Liability Insurers and Public Liability Insurers

Royal Sun Alliance – Policy Number YMM831305 – Portal ID C00094

Claims handling is delegated to:

Willis Ltd
Friars Street
Ipswich
Suffolk
IP1 1TA

Portal ID Number = D00072